What Will I Learn?
To achieve a Level 3 Diploma in Business and Administration, you must complete a minimum of 40 credits, of which at least 27 credits must come from Units at Level 3: 13 credits must be completed from Group A mandatory units and a minimum of 14 credits from Group B optional units. A minimum of 13 further credits from Group B optional units or Group C optional units.
Group A - Mandatory units: 301 Manage Own Performance in a Business Environment, 302 Evaluate and Improve Own Performance in a Business Environment, 303 Work in a Business Environment, 309 Communicate in a Business Environment.
Optional Units Group B: 207 Use Electronic Message Systems, 208 Use Diary Systems, 209 Take Minutes, 210 Handle Mail, 211 Provide Reception Services, 212 Produce Documents in a Business Environment, 213 Prepare Text from Notes, 214 Prepare Text from Notes using Touch Typing (40 wpm), 216 Prepare Text from Recorded Audio Instruction (40 wpm), 217 Organise and Report Data, 218 Research Information, 219 Store and Retrieve Information, 220 Archive Information, 221 Use Office Equipment, 222 Maintain and Issue Stationery Stock Items, 223 Support the Organisation of an Event, 224 Support the Co-Ordination of an Event, 225 Support the Organisation of Business Travel or Accommodation, 226 Support the Organisation of Meetings, 227 Respond to Change in a Business Environment, 228 Support the Management and Development of an Information System, 229 Administer Human Resource Records, 230 Administer the Recruitment and Selection Process, 256 Meet and Welcome Visitors, 304 Solve Business Problems, 305 Work with Other People in a Business Environment, 306 Contribute to Decision-Making in a Business Environment, 307 Negotiate in a Business Environment, 308 Supervise a Team in a Business Environment, 310 Develop a Presentation, 311 Deliver a Presentation, 312 Design and Produce Documents in a Business Environment, 313 Prepare Text from Notes using Touch Typing (60 wpm), 315 Prepare Text from Recorded Audio Instruction (60 wpm), 316 Support the Design and Development of an Information System, 317 Monitor Information Systems, 318 Analyse and Report Data, 319 Order Products and Services, 320 Plan and Organise an Event, 321 Co-Ordinate an Event, 322 Plan and Organise Meetings, 323 Organise Business Travel or Accommodation, 324 Evaluate the Organisation of Business Travel or Accommodation, 325 Supervise an Office Facility, 326 Contribute to Innovation in a Business Environment, 327 Contribute to Running a Project, 328 Deliver, Monitor and Evaluate Customer Service to Internal Customers, 329 Deliver, Monitor and Evaluate Customer Service to External Customers, 330 Agree a Budget, 332 Provide Administrative Support in Schools, 338 Administer Legal Files, 353 Use Customer Service as a Competitive Tool, 354 Monitor and Solve Customer Service Problems, 356 Build Case Files, 357 Manage Case Files, 410 Design and Develop an Information System, 411 Manage and Evaluate an Information System, 418 Contribute to Innovation in a Business Environment, 419 Plan Change for a Team, 421 Manage Budgets.
Optional Units Group C: 113 Use Occupational and Safety Guidelines when using Keyboards, 238 Bespoke Software, 239 Data Management Software, 240 Database Software, 241 Improving Productivity using IT, 242 IT Security for Users, 243 Presentation Software, 245 Spreadsheet Software, 247 Website Software, 248 Word Processing Software, 342 Bespoke Software, 343 Data Management Software, 344 Database Software, 345 Improving Productivity using IT, 346 IT Security for Users, 347 Presentation Software, 349 Spreadsheet Software, 351 Website Software, 352 Word Processing Software, 422 Manage Physical Resources, 423 Manage the Environmental Impact of Work Activities, 426 Provide Leadership and Direction for Own Area of Responsibility, 427 Support Learning and Development within Own Area of Responsibility, 428 Develop Working Relationships with Colleagues and Stakeholders.