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Customer Services Apprentice - The Gas Superstore, Coalville - VAC001152637 


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Course NameStart DateEnd DateDayAttendanceSite  
Customer Services Apprentice - The Gas Superstore, Coalville - VAC001152637    Stephenson College Coalvillealternate textAvailable for applications

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More information about this Course

Course Overview
Please complete the application process to apply for the above apprenticeship vacancy.

£136.00 per week

40 hours per week (Monday to Friday 08:45 to 17:15 plus one in every four Saturday 09:00 to 17:00 with a day in lieu)

What Qualifications Or Experience Do I Need?
GCSEs Grade C or above in English and Maths (or equivalent) are required.

Skills required:
• Excellent attention to detail
• Strong communication skills
• Confident team player, comfortable approaching/working alongside other departments
• Ability to work independently, balance priorities and use initiative

Personal qualities:
• Polite
• Professional
• Driven to work accurately

Company Information
The Gas Superstore is a specialist retailer of gas-fuelled kitchen appliances, fires, fireplaces and barbecues.

Address: Unit 1 Regs Way, Bardon 22, Coalville, Leicestershire LE67 1TE

Aspects Of Job Role
As a Customer Services Apprentice, you will play a key role in all aspects of front-line customer service and provide a first-class experience for each and every customer.

Duties will include:
• Handle a wide variety of customer enquiries, order requests, fault reporting, complaints, messages and data entry.
• Identify and fulfil customer needs and expectations by carrying out each call in a professional and courteous manner.
• Answer incoming calls for continuous periods of time whilst using a computer to access customer account details.
• Utilise all available information to enable correct response to all enquiries.
• Make outbound calls in order to pass on relevant job details.
• Take messages with clarity and precision.

Closing Date
31 March 2017

Subject Area
Apprenticeship Jobs

Course Type
Apprenticeship Jobs